1. Data Controller
Elite Security Systems DOO, Dunavska 30, 21000 Novi Sad, Serbia (PIB: 113425236, MB: 21864676) is the data controller responsible for your personal data.
2. Information We Collect
We collect information that you provide directly to us:
- Contact information: name, email address, phone number, company name when you submit an inquiry or schedule a consultation.
- Engagement data: technical details about systems in scope, access credentials, and project-related communications during active engagements.
- Usage data: standard web server logs including IP address, browser type, pages visited, and referral source.
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide requested services.
- Deliver penetration testing and security assessment engagements.
- Communicate about project status, findings, and recommendations.
- Improve our website and service offerings.
- Comply with legal obligations and contractual requirements.
4. Data Protection During Engagements
Security testing engagements involve access to sensitive systems and data. We implement strict controls:
- All engagement data is encrypted in transit and at rest.
- Access is restricted to authorized team members assigned to the project.
- Non-disclosure agreements are signed before every engagement.
- Engagement data is securely destroyed upon project completion as agreed in the contract.
- We maintain detailed audit logs of all testing activities.
5. Data Sharing
We do not sell, trade, or rent your personal information. We may share data only in the following circumstances:
- With your explicit consent.
- To comply with legal obligations, court orders, or lawful government requests.
- To protect the rights, property, or safety of Elite Security Systems, our clients, or the public.
6. Data Retention
Contact inquiries are retained for up to 2 years. Engagement reports and related data are retained as specified in individual service agreements. You may request deletion of your data at any time.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to processing of your data.
- Request data portability.
8. Cookies
This website does not use tracking cookies or third-party analytics. We use only essential cookies required for basic website functionality.
9. Third-Party Services
Our website uses Calendly for appointment scheduling. When you use the scheduling feature, your data is also subject to Calendly's Privacy Policy. Google Fonts are loaded from Google's servers, subject to Google's Privacy Policy.
10. Security
We implement industry-standard security measures to protect your personal data, including TLS encryption, access controls, and regular security reviews of our own infrastructure.
11. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact
For privacy-related inquiries, contact us at [email protected] or write to: Elite Security Systems DOO, Dunavska 30, 21000 Novi Sad, Serbia.